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Service Policy

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Service Philosophy
EDDIE offers comprehensive pre-sales, in-sales, and after-sales services to maximize customer satisfaction. EDDIE adheres to the principle of "quick response, rational communication, accurate judgment, and sincere service" to offer efficient and high-quality service to our customers. Regardless of any cause or responsibility, we prioritize solving customer issues with a rapid response time of within 24 hours and year-round support, ensuring continuous and complete service!
  • 1.Sincerely provide discussion and consultation services to every customer.
  • 2.Offer reasonable advice for product selection, to facilitate customer decisions and matching.
  • 3.Provide necessary product documentation to assist customers with design and installation.
  • 4.Arrange professional technical and service personnel who can be dispatched to the site to assist with solution development.
  • 5.Invite customers to participate in technical design reviews and customize designs.
  • 1.Upon receiving the order plan, professional service personnel will handle the negotiation and communication, and arranging products and parts delivery according to customer information.
  • 2.Ensure that the products provided to customers are new, complete, and unused high-quality products.
  • 3.Guarantee effective protection of products during loading, unloading, and transportation, safely delivering them to the customer.
  • 4.Provide technical documents related to the products according to customer needs.
  • 5.Support customers in product design, installation, test procedures, and product acceptance.
  • 1.Sufficient stock of regular products enables quick delivery.
  • 2.Provide technical services according to customer needs, assisting in installation and usage issues.
  • 3.The Professional EDDIE after-sales service team is in accordance with dispatch skillful technicians to the customer's site for guidance and service.
  • 4.Offer training on product usage, maintenance, and product care according to customer requirements.
  • 5.Conduct regular follow-ups to listen to customer feedback, collect the advantages and disadvantages of products during installation and use, and promptly optimize the products.
Yantai Eddie Hydraulic Technology Co.,Ltd
关于索赔
15分钟给予回复、24小时解决问题、3重服务保障全国联保
  • 保修期限
    1
    保修期限
    首先严格按照艾迪公司关于破碎器部件的保修期限及使用说明书的规定执行。
  • 报修申请
    2
    报修申请
    客户因产品质量问题需索赔产品零部件时，服务商请提供故障部件照片及视频，描述现场故障状况，通过艾迪公众号-质量服务-报修中心提交报修申请。我们将核对故障信息在第一时间内予以处理。
  • 操作规范
    3
    操作规范
    保修期内，由于破碎器操作不当而引起的零部件损坏，不属于索赔范围。